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Cant Mute iPhone when watching live videos from nest cam

Matt32
Community Member

It is not possible to have an iPhone stay muted while viewing Nest cam live video in the Home app. To reproduce:

1) Turn off the iPhone device volume using the volume down button on the phone

2) Open the Google Home app and view live video for a Nest cam

3) Audio from the live video will play out of the phone speakers and it is not possible to mute the volume using the iPhone volume control or any other mechanism. All other apps honor the volume setting and only the Home app overrides the device volume.

This is completely reproducible and has been reported by multiple users and ignored previously https://www.googlenestcommunity.com/t5/Apps-Account/Cannot-turn-volume-all-the-way-down-while-live-v...

 

I’ve raised this bug report with support twice and they have no ability to understand what I’m saying or open a bug report with the product team so this is my last shot at trying to get someone’s attention that can understand and address a simple software bug report

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