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Don't see all devices in Nest or Home app after migration

RogerD
Community Member

I have had nest thermostat and camera for a while, but bought a nest audio speaker and doorbell recently. When I was installing the new devices I was prompted to migrate my nest account to Google. Now the nest Audio is in the Home app but no others, and all other devices are in the nest app. When I try to add devices in the Home app, I search for Nest in the 'works with google', and it asks me to login to nest with my username and password, which I can't as the account has been migrated. But it does not give me the option to 'login with Google'. Any advice please?

1 ACCEPTED SOLUTION

RogerD
Community Member

Nest support helped me sort this out. Basically the nest home had originally been set up under my wife's account, so needed to migrate her account and then all devices synced.

View solution in original post

2 REPLIES 2

RogerD
Community Member

Nest support helped me sort this out. Basically the nest home had originally been set up under my wife's account, so needed to migrate her account and then all devices synced.

View solution in original post

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread.

Have a great day.
Garrett DS