02-02-2023 08:42 AM
Hello there
I am having a problem with my Google Home app. Out of nowhere, my settings page just can't connect. I did every single step i could think of. Reinstalled app, double checked internet settings, account etc...
It was working and just started to behave like this randomly.
I would appreciate any help.
02-08-2023 03:28 PM
Hi Zoli1975,
That certainly hasn’t been easy for you ― let’s check it out.
I noticed that your Google Home app is under a Public Preview. Is the settings tab working under the Public Preview? When did it stop working?It would help a lot if you could do a sequential reboot first:
We can isolate this further using another phone. Install the Google Home app and use the same account and tell me how it goes.
Best,
Dan
02-12-2023 10:56 AM
Hey there,
How's it going with your Google Home app? Are you still having trouble opening your settings? Let us know by updating this thread and the Community will be happy to lend a hand.
Thanks,
Alex
02-12-2023 11:10 AM
Hello
Unfortunatelly not. The problem is still the same.
02-13-2023 02:46 PM
Hi Zoli1975,
To make sure, have you tried using a different phone? If it's still not working, try using a mobile hotspot to better isolate the issue.
Regards,
Alex
02-15-2023 07:57 PM
I am having this same issue but on the main home screen. All my device are listed and everything seems to working correctly, however, I have the "can't connect"
02-16-2023 11:40 AM
Hey Neonguy27,
Gotcha. Have you tried the suggested steps above? Also, are you getting the same result when using a different phone?
Thanks,
Alex
02-16-2023 07:07 PM
It's connected and showing home/away...not sure of how or why, but everything is fine. 👍🏽
02-17-2023 10:02 AM
Hi there,
Thanks for keeping us in the loop, and I'm happy to hear that this has been sorted out. I’ll keep this thread open for one more day. If you need further help, let me know.
Regards,
Juni