Home Android App crashes on start

[Picklerick]

Hello,

I have a chromecast v2 and since I formatted my phone, I can't use google home app. It crashes immediately. I see the first screen 1 second and it crashes.

I tried to clear data on Google app. But it didn't work. I can cast from app like YouTube or Netflix.

My phone is a Meizu 16th Android 8.1

What I can do to fix this issue please?

[GarrettDS]

Hey there,
Sorry for the late response, but I wanted to drop in here to help.

I understand that app issues can be confusing but I definitely wanted to stop by and see how I could help.

Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried?

Please let me know.

Best regards,
Garrett DS
 

[Picklerick]

Hello Garret,

Yes, I still need help.

- I tried to reinstall the home application

- I tried to clear the data app

- I tried to clear the data from "google" application

But Home app still crashes on start.

[GarrettDS]

Hey there, 

Sorry to hear that you're still having issues with this. 

I appreciate you letting us know what troubleshooting steps you've taken, but would you mind going through the following steps as well:

1. Launch Android Settings app
2. Go to Apps & notifications
3. Tap “See all apps”
4. Find and tap Google from the app list (or you can use the search button on the top right corner to search for “google”)
5. Tap Storage & cache
6. Tap “Clear storage” or “Manage space”
7. Tap Clear All Data and Ok to confirm

Please let me know if you have any other questions. 

Best regards, 

Garrett DS

[GarrettDS]

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

[Picklerick]

Hello GarrettDS,

I already did that (step 3 in my previous message) and did not work.

Thanks for trying to help me.

[GarrettDS]

Hi there, 

I just want to make sure that the steps that I provided is the exact process that you did? If not, would you mind trying that again to see if that works for you?

I look forward to hearing from you

Happy Holidays,

Garrett DS

[GarrettDS]

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

[GarrettDS]

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS