Home App won't recognize Pixel 6 Pro

[Llumy]

I originally posted this in the Pixel 6 Pro forum at https://support.google.com/pixelphone/thread/136567025/home-app-won-t-recognize-pixel-6-pro?hl=en&ms...

Prior to purchasing the Pixel 6 Pro, I had the Pixel 3 XL.  In the Google Home App I have presence sensing setup.  After migrating to the Pixel 6 Pro (and deactivation / sold the 3 XL), the home app claims my phone is still the 3 XL.  Presence sensing generally works so it appears to just be an issue in the app that doesn't allow it to display the correct phone.  

[Ashepherdson]

Hate to say to but I think the assisstant forum would have been the right place, but have you tried going into your Google account settings to ensure that your old phone is truly removed ? Instructions in link below 

https://support.google.com/accounts/answer/3067630?hl=en

[Llumy]

Seems "some place else" is the best option so far. 😁

Thanks for the suggestion (signing out), but I had already done that.

[Ashepherdson]

Ok. Erase the Home app cache in your phone settings and reboot the Google Home devices and your phone  to see if it will force an update.

[jyb4me · Accepted solution]

I had the same problem with my Pixel 3 insisting it was still on.  I read on Reddit a tip to uninstall Home & reinstall it. It worked! I turned off my tablet that I used Home on at home, so I'll see if it changed to my P6P when I turn it back on, but after turning a few settings on in Home, it recognizes my P6P and my P3 can sleep in it's box.

[Llumy]

Thanks jyb4me!

I uninstalled, rebooted, then reinstalled Home.  When I went to presence sensing it asked if I wanted to switch my P6P.  It is correct now.