I cannot change my old email address to my new email address

[lucylu20]

I cannot change my old email account to my new email account. I keep getting a message saying contact the previous owner to take this  camera off the account. I am the previous owner 

[MplsCustomer]

@lucylu20 

Google Nest says you can change the email for a Nest Account, but you cannot change the email for a Google Account if it is a gmail account:

https://support.google.com/googlenest/answer/10675405?hl=en#zippy=%2Chow-do-i-change-my-account-emai...

"If your account's email address ends in @gmail.com, you usually can't change it."
https://support.google.com/accounts/answer/19870

If that is the case, perhaps you need to remove each Google Nest account from the Google Nest app or Google Home app while logged onto your current Wi-Fi network using your current (old) Google Account, then do a factory reset, and then reinstall in the Google Nest app or Google Home app using your new Google Account

Perhaps Google Nest Support can weigh in on how to change one's email for Google Nest.

[janthadeus]

Hi folks,

Checking in — I just wanted to make sure if you’ve seen MplsCustomer’s response. Let me know if you need more help.

I appreciate the help, MplsCustomer.

Thanks,

JT

[Juni]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
 

Regards,

Juni

[Juni]

Hi there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Best,

Juni