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Nest App

Ggreuel
Community Member

The App indicates that it is offline but the thermostat says it is online. I have downloaded a new app restarted, etc multiple times. Basically I followed all of the directions and the app still does not work. Pls provide guidance

1 ACCEPTED SOLUTION

Ggreuel
Community Member

I called Google and they walked me through the the fix. It amounted to a restart of the software connected to the thermostat using the QR code. I don’t believe it was done probably when installed. Hats off to Google customer service they were wonderful.

View solution in original post

4 REPLIES 4

spiffert
Community Member

I have the same situation:

3x nest thermostats 

1x nest hello video doorbell

I also have google wifi mesh router. the Nest devices are listed as connected in the google home app under the wifi network details. 

the nest app shows the devices as not connected.

Ggreuel
Community Member

I called Google and they walked me through the the fix. It amounted to a restart of the software connected to the thermostat using the QR code. I don’t believe it was done probably when installed. Hats off to Google customer service they were wonderful.

View solution in original post

Jake
Community Specialist
Community Specialist

Hey all,

 

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey all,

 

Sorry for the late reply. I wanted to follow up and ensure everyone is good to go. Please let me know if you have any questions from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake