10-23-2023 08:04 PM
I am not the first - I see this has been an ongoing problem for years. What good is having a security camera if watching the footage causes the app to crash? Every single time. It worked for a while. “Did you try…?” Yes. Everything is updated, reset, closed and reopened, etc.
Google? Nest? Time to step up!
Answered! Go to the Recommended Answer.
11-18-2023 05:06 PM
Hey everyone,
I’m sorry for the inconvenience, and thanks for your patience. Our teams are aware, and we're working on a fix. Stay tuned to this thread for updates.
I appreciate your help, Renz and MplsCustomer.
Regards,
Lance
11-29-2023 12:40 PM
Thank you for that work and giving more insight.
11-29-2023 07:32 PM
My pleasure, sort of, Maybe they have a developer's forum... I could look... like I have the time LOL
11-29-2023 06:43 PM
So I did some more tracing and tracking timings. Five minutes almost exactly, from the I started live view on both MacOS and IOS, Live streaming of all four views went black. All at basically the same time.
11-29-2023 07:17 PM
They are a startup going through growing pains
11-29-2023 06:31 PM
Hey look kids - you are on video…nm apparently the video doesn’t work and the app somehow crashes so hard my phone is inaccessible. Isn’t this a new app? Yes. Isn’t this a new camera? Yes. Why won’t it work? I don’t know…maybe we can see it on a browser?
12-01-2023 06:54 PM
The home app is repeatedly crashing and stalling during video playback. It’s been doing this for a while now and it’s very frustrating. Also the app deletes the video cache long before the 3 hours has been reached. This has been such a bad experience with nest camera and Google home. What’s the point if you can’t play back what’s been recorded. I’m not sure why it’s taking so long to fix since it seems like a lot of people are having the same issues. Please get this fixed soon.
12-01-2023 06:59 PM
The 3.10.103 version of the Google Home app seems to have fixed the problem with the app crashing during video playback. It became available in the App Store 2 days ago.
12-10-2023 04:32 PM
Ever since Google forced us onto their app things have steadily gotten worse. I have 8 of the cameras and as they age out I will NEVER get another google product. It’s obvious that quality products and customer service aren’t part of big techs plan.
12-30-2023 06:29 PM
Well all was working fine until today, now the old problem of the history play back is going black again and sometimes my iPad freezes after the screen goes black. Anyone have the same problem?
12-30-2023 07:07 PM
My iPad and iPhone replay video with no crashing or blackouts since last update. Sometimes I do get the spinning wheel while it seems to be buffering data, after several seconds replay resumes.
01-05-2024 02:41 PM
Hello folks
Thanks for reaching out here in the Community. Try restarting your Nest Cameras and Wi-Fi router to refresh their connections to the Nest servers. Also, don't forget to reinstall your Google Home app and let us know how it goes.
Regards,
Emerson