01-11-2023 08:38 AM
With the regular Google Home app, I could manually turn on the floodlights for the Nest floodlight camera. I do not see a way to do this with the preview app. It could be user error, but I can’t find it.
01-11-2023 07:03 PM
I’m seeing the same.
01-11-2023 07:16 PM
I’m suspecting it may be unrelated to the preview. I reverted to the regular version of Google Home and the Nest Floodlight light controls were missing there also. I removed the camera from the app, did a factory reset, and re-added. That did not help
01-11-2023 07:30 PM
Agreed. I tried the same. This seems to be a problem on the Google end. Interestingly- it seems like the camera in the app is being identified as just a Nest Cam (Battery) and not a floodlight cam.
01-15-2023 12:13 PM
When I first installed my Nest Floodlight the "Camera" was identified as a Nest Cam (battery). This is because that is what it really is. It is a Nest Cam (battery) that has a continuous power source. Also that is why it has a battery back up for the camera portion.
01-15-2023 01:20 PM
It’s odd. The floodlight camera and light had both been working fine for months
Now:
I’ll try calling in to support again
01-15-2023 03:42 PM
Are you sure you have power at the light location? I am talking about the 120 Volt AC power. Has a power wire become loose? Did someone flip a light switch that needs to be on?
01-15-2023 04:38 PM
Yes, of course. The floodlights work
01-15-2023 04:39 PM
Yes. This is a bug on the google side. The flood light comes on when motion is detected but it no longer shows as a switch to control and you can’t change any of the motion settings anymore. Problem persists even after a full reset. This is a google bug.
01-15-2023 05:22 PM
Thanks. Now that I look, it seems
pretty common. I could temporarily live with the floodlight not appearing in the app, but the lack of charging and short battery life are a pain. Seems like both issues are known
01-18-2023 12:28 PM
Hey there,
I am glad to hear that the issue seems to be fixed. I wanted to check in and see if you had any questions from here. Please let me know, as I would be happy to assist, and answer any you may have.
Best regards,
Jake
01-24-2023 11:09 AM
Hey there,
I wanted to check in, and let you know that I will be locking the thread in 24 hours.
Best regards,
Jake
01-25-2023 11:05 AM
Hey there,
I am glad to hear you were able to get support, and the new device is working. With everything being resolved, I am going to go ahead and lock the thread at this time. If you have any questions from here, please feel free to create a new post.
Best regards,
Jake
01-16-2023 09:36 AM
Opps, I missed the fact that it was working as a floodlight on motion detect. Only thing I can offer is to check the small cord that attaches the camera to the light. Remove, air blast, contact cleaner, and then reattach. Might get lucky but it sounds like a Google fault that others have experienced.
01-16-2023 09:24 PM
Interesting just today I can control floodlight settings on this camera! Something must have been fixed on the google side.
01-16-2023 09:26 PM
But I still don’t have a separate light control for the floodlight in the home app. I can’t turn it on and off manually.
01-16-2023 09:29 PM
Ah, I had to expand the entire location and now I do see the floodlight control. This seems fixed for me.
01-24-2023 11:33 AM
It turns out the unit was defective. I called into support and they sent a replacement unit that fixed the problem