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sdriggs
Community Member

I currently have 6 Nest devices assigned to an account "email" that was hacked. Can i remove the gmail account from the 6 devices and add a new account? what are my options ?

 

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David_K
Platinum Product Expert
Platinum Product Expert

If you don't have access to the account that set them up, you won't be able to control them using the Google Home app so no, unfortunately. The best thing to do is factory reset them using the physical button on the device and set them up again using a new Gmail account.

Factory reset Google Nest or Home speakers or displays - Google Nest Help

Happy holidays!