Hi all,
About a year ago we announced that support for Dropcam, Dropcam Pro, and Nest Secure will end on April 8, 2024. Since then, we’ve reached out to impacted users through a series of email communications and in-app messages to help prepare for this transition, and to provide special offers based on eligibility. Below is a quick recap of information to ensure you are prepared for the changes coming next week.
Nest Secure
Starting April 8, 2024, support will stop for Nest Secure and your Nest Secure will no longer be accessible in the Nest app.
Eligible Nest Secure users were emailed an offer for a Self Setup System from ADT on us (up to $485 value) or $200 to use on the Google Store. Offer can be redeemed until May 7th, 2024. If you need help redeeming this offer, please fill out this form.
REQUIRED UPDATE for Nest Secure users with a Nest x Yale Lock
On April 8, 2024, Nest Guard will no longer be able to connect your Nest x Yale Lock to Wi-Fi. You must replace your Nest Guard with a Nest Connect. If you don’t take action before April 7, 2024, your lock will go offline and not work via the Nest app until a Nest Connect is installed.
While your lock is offline, you can continue to use it via the keypad if you have a passcode. You can create a passcode using the directions found here. You must create a passcode by April 7, 2024 while your Nest Guard is still supported.
To continue to use your lock with Nest Connect:
- If you currently do not own a Nest Connect, check your registered email for instructions on how to order a Nest Connect at no charge. Once received, please set up your new Nest Connect by April 7, 2024 to ensure your lock stays connected to Wi-Fi.
- If you currently own a Nest Connect, you may need to move it closer to your Nest x Yale Lock to connect it to Wi-Fi. You must make sure your Nest Connect is within range of your lock by April 7, 2024 to ensure your lock stays connected to Wi-Fi.
If you’re unable to install the Nest Connect in the Nest app before April 7, 2024, or lose connectivity to the Nest x Yale Lock after this date, please follow the instructions available here.
Dropcam and Dropcam Pro
On April 8, 2024, Dropcam and Dropcam Pro will no longer work and you will no longer be able to manage your camera using the Nest app. In addition, no new video history will be recorded from your camera starting April 8th.
Eligible Dropcam and Dropcam Pro users were emailed an offer towards a Nest Cam (indoor, wired). Nest Cam is part of our next generation of cameras with more helpful features like HDR and built-in intelligence. The offer can be redeemed until May 7th, 2024.
Your Dropcam and Dropcam Pro video history will be available for a limited amount of time, the timing is based on your Nest Aware subscription version and tier (which ranges from 5 to 60 days). If you wish to keep any video clips, you can learn how to create and download clips here.
Please note: your Nest Aware subscription will not be automatically canceled and if your Nest Aware subscription covers other devices in your home, it will continue to work with those devices.
If you have a first-gen single device Nest Aware subscription and wish to cancel, you can do so at home.nest.com or, if you have a Google Account, you can cancel through the Google Home app.
Learn more about which subscription tier and version of Nest Aware you have.
