2 Chimes, 1 Doorbell with phantom ring

[CamVreeland]

Having an issue with phantom ring. I have the wired doorbell with 2 chimes, each of which have 2 wires. I have the pick installed on one of the chimes and the doorbell itself works fine. The problem is I randomly get phantom chime from the chimes. I actually don't use the cubes at all, they're turned off in the app. And the phantom chime gets really bad when I load up the camera feed.

I tried switching the pick between the chimes, tried un hooking one of the chimes, and any change to the configuration sees the doorbell losing power.

Kind of at a loss... Can't figure out a next step other than pulling the actual chime bars of and letting the hammers swing around like crazy.

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I'm terribly sorry to hear that you're having these troubles. I understand how upsetting this could be, but I'm happy to assist you with this obstacle. I would suggest removing and testing each chime with the doorbell to see which ones could be giving you a false chime. 

Best Regards, 
Brad

[janthadeus]

Hi folks!

Thanks for your help here, Brad, 

I'm dropping by to ensure that everything is covered here. Have you tried the suggested steps provided by Brad? If you have other questions and concerns, feel free to let me know.
 

Thanks,

JT

[aatienza]

Hey folks,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie