Battery Nest Re-Add

[LeeAnn10]

Nest camera was offline. Did a factory reset, live feed not available. Removed the device and started over again. Can't find the camera.

Searched forums and did ALL the reccomended things. Factory reset, Bluetooth on/off, put closer to camera, unplugged/replugged in, restarted router, checked for updates (all up to date). I'm at a loss. The green light is on, ready to pair but nothing. Please help, it's driving me nuts. It's in a peculiar place & not easy to retrieve. Thank you.

[LeeAnn10]

I've removed the camera, plugged it in. Still doesn't find the camera. Thr light is white and not green as it should be.

[NickiW]

i am having the same problem after getting a new modem. i have 2 cameras and one nest cam refuses to find the wifi. I did a factory reset a million times, turned the modem on and off, removed the other camera and tried to add this one first and also deleted this camera off the google home. NOTHING has worked. The camera has a green light.

[LeeAnn10]

I ended up calling Google. Try the battery reset again, this time keep pushing. It reset, reset it if that makes sense. Green light means it's connected. Eventually while still holding it down it went white, flashed white then went blue. 

[Brad]

Hi there, 

Thanks for bringing up the concern you're having. I'd love to look into this for you, but I think it's best for you to reach out to support. Please fill out this form, and support will reach out to you with next steps. 

Best regards, 
Brad

[EmersonB]

Hey everyone,

We wanted to follow up and see if you were able to fill out the form? Let us know if you have additional questions.

I appreciate the help, Brad.
  
Best,
Emerson

[Dan_A]

Hey there,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Regards,

Dan

[LeeAnn10]

I resolved it by calling Google. Thanks.

[Dan_A]

Hi folks,

@LeeAnn10, we're glad that our support team was able to help you find the solution. Thank you for your patience and efforts.

@NickiW, buzzing in — do you still need our help? Don't hesitate to reach back if you do. 
 

Thanks,

Dan

[EmersonB]

Hi everyone,

We wanted to follow up and see if you are still in need of any help. Please let us know if you are still having any concerns or questions from here, as we would be happy to take a closer look and assist you further.

Thanks for lending a hand, Dan.
 
Regards,
Emerson

[EmersonB]

Hello everybody,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.
 
Thanks,
Emerson