08-25-2022 09:20 AM
Seem to be having problems mounting my camera. Had it about 6 months now won't click into place and to top button isn't sticking out anymore. Will google replace as I don't have original receipt
08-25-2022 11:26 AM
Contact Google Nest Support starting with this link: https://support.google.com/googlenest/gethelp
Have your serial number ready. They should be able to look up that your battery doorbell was activated within the last 6 months, which is well within the 1-year warranty period.
By the way, other customers in this forum have reported similar mounting issues with the new battery doorbell. There must be a design defect with the mounting mechanism.
09-03-2022 03:21 PM
Hi folks,
Thanks for your help here, MplsCustomer and Brad.
We haven't received your form. Were you able to fill it out? Do you still need help?
Best,
JT
08-30-2022 09:02 AM - edited 08-30-2022 03:06 PM
Hey there,
Thank you for your patience! If you're seeking a replacement, please fill out this form. Unfortunately, we do not offer replacements for parts. I apologize for the inconvenience.
Best Regards,
Brad
09-04-2022 03:06 AM
Google been in touch. I'm returning doorbell when I get back from holiday and they are going to replace if doorbell is faulty. Which it is!
09-06-2022 03:58 PM
Hey darrenensby,
That's good to hear! Let us know if you have any other questions, we're here to help.
Thanks,
Archie
09-12-2022 03:08 PM
Hey there,
Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. Feel free to submit another post, and provide as many details as possible so that others can lend a hand.
Thanks,
Archie