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Better way to open nest yale lock

Scottnemo
Community Member

This seems crazy. So someone rings my doorbell. First of all why would I not be able to open the nest lock right from the doorbell? 

 

So they ring the bell. I answer and want to open the lock. I tell them to hold on a second. I have to close the doorbell. I have two locations so now I have to close the location. Click on the correct location. Click on the lock. Press and hold the lock to open. Now I have lost communication with the person at the door and I can not see if someone snuck in behind or with them or anything that is going on.

 

This seems unsafe. It is also slow, clunky and convoluted. Please tell me there is a better way. Please tell me Google is working on a fix for this. It has been almost 4 years so I assume not. Also simply allowing you to open the lock with your voice via assistant would solve this issue too. But you can't do that either. 

5 REPLIES 5

Brad
Community Specialist
Community Specialist

Hi there,

 

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I can definitely understand how frustrating your situation must be. I would love to help you find a solution to this issue. 

  • Do you still need help with this issue?

  • What troubleshooting steps have you done thus far? 

  • Have you tried to restart your device if you haven’t already?

  • If the restart didn’t work, have you tried to do a Factory Reset? This would be a last resort option, but would clear out issues and the device would essentially be ‘brand new’

Please let me know if you need further assistance. 

Best Regards,

Brad.

Scottnemo
Community Member

i don't think you can help because this seems to be the way they designed it. It is extremely frustrating and really strange as google generally implements things very well. 

 

Brad
Community Specialist
Community Specialist

@Scottnemo

 

I am terribly sorry to hear that it is still not working. We are still providing support for these products, but it is true that there is not a huge variety of troubleshooting steps we can take. Restarts and factory resets tend to work, but if those have been tried, then you can contact a locksmith to see if they can assist in taking it off if it isn't working. Please let me know if you need further assistnace.

 

Best Regards,

Brad.

Scottnemo
Community Member

is this a bot? i feel like its a bot. I don;t need a locksmith. Google needs to design the interface so that it can be unlocked while looking and talking through your doorbell. 

Brad
Community Specialist
Community Specialist

@Scottnemo

 

Definitely not a bot! Flesh and blood, i'm a person. I understand you may be feeling frustrated, but I do not have a resolution for you. Please reach out to Yale support for further assistance found here. Thank you for your patience. I will go ahead and lock this post, as I have provided you a solution.

 

Best Regards,

Brad.