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Brand new Nest Hello doorbell says camera is already connected to another account

dbcook
Community Member

Hello,

I'm having trouble linking my brand new Nest Hello (straight from the Home Depot yesterday) to my Nest app.  I receive an error that the camera is already connected to another account.  I tried a factory reset, installing and setting up through Google Home App (redirects me to set up through my Nest NFT app), and searching the forums but had no luck.

Some background though...

I am Nest NFT app tester using version 1.191.0.410.

When I received the error, I attempted to migrate my Nest Account to a Google Nest account, however, I can't sign in on the web because it says I my Nest account information is  incorrect. 

I think there is just some mix up in accounts, but need help to resolve.

Thanks

4 REPLIES 4

Ashepherdson
Platinum Product Expert
Platinum Product Expert

This sounds like you need to contact support and get the account \ device straightened out!

https://support.google.com/googlenest/gethelp?hl=en

 

Brad
Community Specialist
Community Specialist

Hey folks,

 

Just checking in to see if you still needed help. Please let me know!

 

Best Regards,

Brad.

 

P.S Thanks for your help, Ashepherdson! 

dbcook
Community Member

Hi Brad,

I still would like help on this issue.  I chatted with the google nest support team, however, they weren't able to resolve the issue and suggested that I seek help through through Centercode.  One positive from the conversation though, was that they were able to confirm that my camera was not linked to any account yet.  Therefore, I submitted issue 201724092 on the system, but have not heard back from anyone yet.  

 

FYI, there was a new push of the NFT app the other day 1.193.0.413, but I still have the same error.  I went ahead and also sent beta feedback with a screenshot of the same error (camera connected to another account).

Is there anyway you can help push this along?

Thanks

Brad
Community Specialist
Community Specialist

Hey Folks.

 

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.