Hello jrw429,
Thanks for reaching out here in the Community. We understand your concern and we want to help you with this.
Give these steps a try:
1. If the Night Vision settings are on Auto, switch it to Manual. Then, manually toggle the setting on and off. Observe the feed to check if the pink or purple tint goes away when they toggle the Night Vision settings off.
2. Perform a Restart or factory reset on the Nest Cam or Doorbell using device-specific steps.
3. Ensure the camera is installed in a supported location and not in an area prone to overheat or direct sunlight.
Note: Overheating can cause issues with video feed quality. Ask the customer to move the camera from a warm location to a cooler area to help resolve the issue.
4. Ask the customer to unplug the camera from its power source and reposition it after it’s had sufficient time to cool.
You may also try cleaning the camera lens.
- To clean the body, simply wipe it down with a soft cloth to remove any dust or dirt.
- To clean the lens, gently wipe away any dust with a soft lint-free cloth. Eyeglass and optics cleaning cloths are ideal to remove dust and oily fingerprints and they don't damage lens coatings. Customers can also use a compressed air duster made for electronics.
- For tougher smudges, like oily fingerprints on the lens, use a damp cloth with a drop of cleaning solution that’s made for cameras, eyeglasses, and other optics.
Regards,
Emerson
