Camera stopped sending motion alerts

[Mayday]

My camera stopped sending motion alerts.  It notices motion and sound.  It still sends sound alerts but not for the motion.  I haven't changed any settings.  Notifications on my phone from Nest are turned on and the Nest app is set for motion and sound.

[Anonymous]

Has this only started after the last app update? Mine have been faulty since the last update to the app.

[Mayday]

No.  Only started with the last IOS update.  😞

[Juni]

Hi folks,

Thanks for reaching out — let's see what's going on. A few questions: what Nest camera are we working on?  Is the issue happening with push notifications or both email and push? Do you all receive push notifications on multiple devices? Also, are your mobile devices connected to a network?

Could you all try to connect the mobile device to another Wi-Fi or cellular network? Signing in to your account on another mobile device and triggering a notification to test might also help isolate this.

Regards,

Juni

[Juni]

Hi there,

I just wanted to follow up if you were able to try the steps provided. Please let us know, as we would be happy to answer any questions you may have
 

Thanks,

Juni

[Anonymous]

How hilarious is it that google never take responsibility for their faulty hardware and software... Its always the users fault

[Juni]

Hi kimmm,

Understood. Have you tried the steps provided in this thread? Give it a try and let us know the result by updating this thread. 

I look forward to your response.

Best,

Juni

[Mayday]

Juni,

I didn't need to try the steps suggested.  After a day or two the alerts started up again.  Thanks for trying.

[Juni]

Hi Mayday,

As we got our resolution here, I'm going to mark this one as resolved. Please feel free to open up a new thread if you need assistance.
 

Cheers,

Juni