Camera suddenly stopped saving videos

[SylnSean]

I have two nest cameras. One indoor, one outdoor. We have a subscription on both. Out indoor camera works fine and records video we can download. Our outdoor camera has suddenly stopped recording videos and only takes screenshots. Why is this happening?

[MplsCustomer]

@SylnSean 

Do both of your 1st gen Nest Aware subscriptions show as active on the Subscription Management page here?

https://store.google.com/subscriptions

If you go to each of your cameras in the Google Nest app and go to Settings | Nest Aware, do they each have an active subscription?

[Juni]

Hi there,

I want to check if you have additional questions and concerns about your device. Let us know by updating this thread, and we're glad to assist you further.
 

Regards,

Juni

[janthadeus]

Hi folks,
 

Checking in — I just wanted to make sure if you’ve seen MplsCustomer’s response. Let me know if you have further questions or concerns.

I appreciate your help, MplsCustomer!

Thanks,

JT

[janthadeus]

Hey SylnSean,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks for chiming in, Juni! 

Best,

JT