Camera won't connect to internet - blinking light

[Alim]

I have had my cameras for a few years now without issue. Since a recent power cut I cannot get one of my cameras to reconnect to the NEST. It has a blinking blue light and does need seem able to pair. Also my thermostat keeps dropping out too.

[MplsCustomer]

@Alim 

This may not help in your situation, but when we've had power outages, we usually have had to unplug our 1st gen Google Nest cameras for a minute and then plug them back in in order to get them to come back online.  Other customers have also complained that without this manual intervention the cameras don't come back online.

[Alim]

Thanks - we gave that a try with no luck, and now the thermostat has stopped connecting too. We tried removing them from the app and resetting. Nothing, and the thermostat won't show a key code when trying to add it back in. Nightmare

[MplsCustomer]

@Alim 

You could try contacting Support:

1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.

[Lance_L]

Hi folks,

@Alim, Oh no! I’m sorry to hear that you’re having trouble with your Nest devices. I’d be happy to help you with this. Were you able to contact our support team as suggested by MplsCustomer above? If yes, how was the experience?

If you only need an entry key to add the thermostat back to the Nest app, here's how to get it. Press your thermostat display to open the Quick View menu. Turn the ring and choose Settings. Turn the ring to Nest app and press the ring to select it. Select Get Entry Key to retrieve a unique entry key.

Also, if you haven’t done so already, check out the handy guides below to help you troubleshoot.

• Fix Nest camera or doorbell Wi-Fi connection issues.
• Nest thermostat is offline.

Thanks for the help, MplsCustomer.

All the best,

Lance

[Alim]

Hi - Yes, I was able to contact support and after over an HOUR on the chat they were unable to help me and advised they would escalate my issue and I would receive a prioritised call back with in 24 hours.  48 hours later I am still waiting for that call back. In the meantime I have contacted a technician and he came out and advised the issue is with the heat link.  advised Google of this and tIhey advised that they were unable to deliver any replacement parts to me as the address did not exist - despite me providing them with the original invoice clearly showing the same delivery address . I have since given in and bought a replacement as I need to be able to have a  working thermostat for my business - and low and behold there was no problem delivering a new thermostat to my address.. I am not at all happy with the service I received.