04-01-2024 12:19 PM
My network crashed and I had to redo everything. I am trying to reinstall my cameras to the network, but it's not working. I factory reset the camera I'm working on now, but when I do to Add Device, it can't find it. When I tried to install my Nest Connect, I had to uninstall my Nest thermostat first. I tried doing that again and installing the camera, and it didn't work. Please help!
04-01-2024 12:35 PM
I'm not sure why you decided to reinstall your Google Nest devices. The devices should have reconnected once the network was restored.
Sometimes customers are unable to reinstall because they performed a "Restart" rather than a "Factory reset" because both sets of instructions are documented on the same Help page (https://support.google.com/googlenest/answer/9252162).
04-01-2024 01:08 PM
Unfortunately, nothing reconnected so I had to redo my entire network. I have everything else set up except for the cameras that seem to be giving me issues (I have 4 Google cameras and 1 Nest Doorbell).
04-01-2024 01:52 PM
Hi Ycmford,
I'm sorry to hear about that situation with your devices. No worries, help is here! Please take a look at this article Fix Nest camera or doorbell Wi-Fi connection issues. It contains troubleshooting steps, please give them a try and let us know how that works.
Regards,
Axel.