Charging Port

[Scres]

The charging port to my google nest doorbell is damaged.  I am not sure how it happened but I am unable to charge it. The charging port's been pressed in. The unit was purchased in November so I believe it's still under warranty.   does anyone know how go about replace it?

[MplsCustomer]

@Scres 

You can contact Support by starting with this link. On the "Resources" page, just click "Next step" to get to the page with contact choices (chat or phone).

https://support.google.com/googlenest/gethelp

[zoeuvre]

Hi folks, 

@Scres, thanks for reaching out, and I'm sorry to hear about the situation. We're you able to contact support through the information given by MplsCustomer? If not yet, please answer the following: 

• Did you accidentally damage the device?
  • If yes:
    • Did you drop the device?
    • Did you remove the cover or disassemble it for any reason?

I'll look forward to your response. 

I appreciate your help, @MplsCustomer. 

Best,

Zoe

[Scres]

Hi the charging port was accidentally damaged when I removed the charger from the port and I’m no longer able to charge it.

[Scres]

Hi, the charging port was accidentally damaged from being removed from the sleeve to be charged.  

[zoeuvre]

Hi Scres, 

Thanks for the follow-up information. Could you send us a photo of the damage to the charging port? It will help us continue to discuss your options.

Regards,

Zoe

[Scres]

 

[zoeuvre]

Hi there, 

Don't give up on us yet. We'd like to further check on this. Could you fill out this form and let me know once you're done? 
 

Thanks,

Zoe

[Scres]

I’ve completed the form

[Lance_L]

Hey Scres,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Also, please be advised that this thread will be locked after 24 hours.

Thanks for the help, MplsCustomer and Zoe.

Best,

Lance