Deteriorated Doorbell

[EH79]

My nest hello is less than 2 years old and is getting brittle/chipped.  It will no longer connect to the nest app.  It's was installed as instructed and has had very low physical use.  Is this common?

[aatienza]

Hey EH79,

Oh no! I'm sorry to hear that. Let's check — could you fill out this form and let us know once you're done?

Thanks,

Archie

[EH79]

Done, thank you.

[aatienza]

Hey EH79,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Also, please be advised that this thread will be locked after 24 hours.
 

I appreciate the help, MplsCustomer.

Thanks,

Archie

[MplsCustomer]

@EH79 

The peeling on the face of the Google Nest Hello Doorbell is common; there are over 300 posts in this forum about "peeling" Nest Hellos. Google Nest says they "cannot" replace them if the warranty has expired. One of ours is peeling; we bought a silicone "skin" on Amazon to cover up the peeling. Also common is a failure of the internal battery, causing the doorbell to go offline briefly when it is pressed; the workaround is to turn off the indoor chime and rely on "visitor announcements" to Nest Hubs and Nest Minis. This has happened to both of ours, so we're using the workaround.

Other failures seem decidedly less common. You could try contacting Google Nest Support to see if they'll replace yours:

https://support.google.com/googlenest/gethelp