Device offline due to an empty battery

[AdrienneW]

I have recently installed hard wired outdoor cameras with floodlights. After a week of working, two of the cameras shows “Device offline due to an empty battery”. How is this possible? What do I do? 

[AdrienneW]

Never mind… Looks like electricians put the lights on a switch. If switch isn’t on, the camera runs on battery. Why switches?? IDK. Labels being made for switches as we speak. 

[MplsCustomer]

@AdrienneW 

Having floodlights on a switched circuit is pretty standard. It's up to the homeowner to keep the switch on if they have a motion detector floodlight or a floodlight camera. We have a little cap/guard over the switch to our standard motion detector floodlight.

[EdmondB]

Hi AdrienneW,

I just wanted to follow up and see if you still need any help. Let me know if you have any additional questions from here.

Best,
Edmond

[EdmondB]

Hey there, 

Please let me know if you have other questions or concerns as I will be locking this after 24 hours. Feel free to start a new thread and we'll be happy to help.

Regards,
Edmond

[EdmondB]

Hello AdrienneW, 

I'd like to jump in here and check if you've seen MplsCustomer's response. Let us know if you need more help by replying to this thread.

Thanks for the input, @MplsCustomer

Thanks,
Edmond