11-08-2023 08:04 AM
Ever since getting this unit it frequently disconnects from my wifi randomly BUT ALSO it now frequently disconnects after it has detected motion and/or a visitor pushes the button. Many times when I arrive home I will get alerted that a person has been detected but then a few minutes later I get alerted the camera is now offline. I am not really expecting a solution to this as I've never found or been offered any solution to the initial wifi disconnect issue. I guess I just want to add to this forum another story from another dissatisfied Google Nest customer.
11-11-2023 02:36 PM
Hello denzoid,
Thanks for reaching out here in the Community. To know more about this issue, I’d like to confirm, how far is it from your Wi-Fi router? Were there any Wi-Fi outages in your area? Try restarting it by pressing the button inside the pinhole at the back of the doorbell for 5 seconds. You may use an unfolded paperclip to press it. Also, try restarting your Wi-Fi router to refresh it's connection to the internet and let us know how it goes.
Regards,
Emerson
11-11-2023 04:22 PM
The wifi router is approximately 20 feet from the doorbell and I have tried restarting it and restarting the router multiple times. I have also "factory reset" the doorbell once. Nothing improves the performance. There have been interruptions of my internet service but they do not coincide with when the doorbell drops out/off.
11-15-2023 02:28 PM
Hi denzoid,
I appreciate the update. To further isolate this issue, try relocating your Nest Doorbell and reset it again to the factory default and monitor its behaviour.
To reset:
Give these steps a try:
Best,
Emerson
11-20-2023 11:42 AM
OK I did everything you suggested and I am still experiencing the same behavior. FYI I have 2 other security cameras (Reolink) a little further away but in the same general area as this Nest doorbell and neither of them experience any dropped connections at all on the same wifi network.
11-20-2023 04:39 PM
Hello everyone,
@denzoid, thanks for keeping us in the loop. I’d like to dig deeper into this. I need additional information from you that would be best shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. This form is only meant for you to use, so let me know once you’re done.
I appreciate your help, Emerson.
Best regards,
Lance
11-21-2023 10:52 AM
I filled out the form you linked.
11-21-2023 11:45 AM
Hey everyone,
@denzoid, we got your form — thanks for filling it out. Our team will reach out to you via email to further assist you.
Best,
Lance