Dropcam and Dropcam Pro planned obsolence - BS

[golfjr]

I received the following email yesterday and called Google support to verify it.  The person I spoke to was very apologetic but could only repeat the party line.  They are willing to give owners a WIRED Nest Cam replacement.  But only 2 no matter how many you have. Why?    Since we know they are saving money by abandoning the Dropcam they should pass some of that savings to the people they are hurting by their decision.  To be clear on April 8 2024 your dropcam will stop working. Not only that you will lose all of your saved videos on Nest Aware.  Better download them asap. "We are proud to have launched Dropcam over 10 years ago, when it was one of the first smart cameras on the market. As we look at what it takes to support your home security needs going forward, it has become increasingly challenging to continue to update these products given the early hardware. So we made the difficult decision to stop support for Dropcam starting April 8, 2024.‌ We know this is inconvenient and fully understand that changing the technology in your home is hard. To help with this transition and show our appreciation, as a Nest Aware subscriber we’re offering you a Nest Cam (indoor, wired), on us.1 This wired Nest Cam is part of our next generation of cameras with more helpful features like HDR and built-in intelligence that can differentiate between a person, animal, and vehicle, and send you an alert. We hope you will continue to trust us to help you at home".

What this means for you. Until April 8, 2024, all current features will remain available, and you can continue to use your Dropcam as you do now. Starting April 8, 2024, your Dropcam will no longer work. You won’t be able to use the Nest app to check the status of your Dropcam, view live streams, receive notifications, or change settings. Your Nest Aware subscription will not automatically be canceled. If your Nest Aware subscription covers all the devices in your home, it will continue to work with any other Nest cameras in your home.

[MplsCustomer]

@golfjr 

These 10-year-old older Dropcams that are being phased out are wired cameras for power (https://support.google.com/googlenest/answer/9244112) but use Wi-Fi. Do you want Google Nest to replace them with battery cameras?

https://www.googlenestcommunity.com/t5/Blog/An-update-for-our-Nest-Secure-Dropcam-and-Works-with-Nes...

[golfjr]

I corrected my original.  When they said wired I thought that meant CAT5 or CAT6 or POE+.  This would

be like many other camera manufacturers.

[EmersonB]

Hello golfjr,

Thanks for reaching out here in the Community and we appreciate you sharing this important information. These Nest Cameras have been on the market for over 10 years. We take your home security needs seriously and it's been increasingly challenging  to continue to update these products given the early hardware. Let us know if you have questions in mind.

I appreciate the help, MplsCustomer.

Best,

Emerson

[EmersonB]

Hi golfjr,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Regards,
Emerson

[Kgribbins]

I have 4 cameras and a thermostat…are all of the cameras going to stop working as well as the thermostat?  The email is very confusing.

[janthadeus]

Hey all,

I just wanted to jump in here to make sure that you saw our response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks for the help here, MplsCustomer and Emerson!

Best,

JT

[Kgribbins]

I have 4 cameras and a thermostat…are all of the cameras going to stop working as well as the thermostat?  The email is very confusing.

[EmersonB]

Hello Kgribbins,

Thanks for posting here. Nest Cameras and Nest Thermostat will not be affected by this announcement. All features should remain available. Let us know if you have more questions in mind.

Regards,
Emerson

[EmersonB]

Hi everyone,

Checking in — we hope you've got the answer you're looking for. Let us know if you have more questions in mind.
 
Regards,
Emerson