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Floodlight Camera - light not working, not showing in app

RL1978
Community Member

Light on the Nest cam with floodlight not working. Light a few months old and had been working well. Today the light disappeared from Google home app. Light won’t turn on with motion now. Light not on app. Please help. 

3 REPLIES 3

MplsCustomer
Bronze
Bronze

@RL1978 

This may sound like a ridiculous question, but is the circuit for your floodlight camera turned on? If it is not, the light won't work, but the camera will work for awhile, since it is a battery camera, recording events only, but becoming "Live" when accessed in the Google Home app, on a Nest Hub, or on the home.google.com website. Other customers in this forum have reported that the circuit for their floodlight camera was inadvertently turned off.

Hi no circuit on. 
I was using phone just now and got a notification that a new floodlight installed! Just checked & now working again! 

@RL1978 

That doesn't sound right. Is there a loose electrical connection somewhere?