Floodlights not working

[JoeCo]

Hi there, had the electrician set up my nest cam with floodlights, however the floodlights do not work. 

I have restarted the camera 

I have removed the camera to set up again

I have reset the camera 

I have turned the power on and off to the circuit

Nothing seems to make them work.

In the app when I manually switch them on there is nothing, same when I try motion detection, same for live camera view.

It is dark currently but still the floodlights won't turn on. 

[Jimmy_J]

I had the same problem. the NEST floodlight camera is a total piece of JUNK. If you are in the window to return it, that is what I would do!!!  Nothing but problems

[JoeCo]

Anyone able to help?? 

[Brad]

Hey there,

Sorry to hear you're experiencing this, I can imagine this has been stressful for you. Please fill out this form, and a higher tier of support will reach out to you with next steps. As a side note; we unfortunately do not offer replacements for parts. If your device is no longer under warranty, we aren't able to offer a replacement, We're sorry for the inconvenience. 

Best regards,
Brad

[AbigailF]

Hi folks,
 

@JoeCo, we got your form — thanks for filling it out. Keep your lines open as our team will reach out to you via email anytime soon.

@Jimmy_J, have you had the chance to fill out the form?

Cheers,

Abi

[AbigailF]

Hello Jimmy_J, 

Checking back in — have you had the chance to fill out the form?

Regards, 
Abi

[AbigailF]

Hey Jimmy_J, 

I wanted to follow up and see if you are still in need of any help. If so, please fill out the form so we can help you further.

Best,
Abi

[AbigailF]

Hi Jimmy_J,

I'll be locking this thread in 24 hours. Feel free to start a new thread and we'll be happy to help out.

Thanks,
Abi