Free camera replacement offer still good.?

[Buk5]

Many months ago Nest offered to replace their soon to be discontinued cameras at a 1 replacement for two ( maximum 2 replacements) cameras. I’m unable to locate that offer and would like to participate as I do like the Nest cameras. Is it still a viable,offer?

[MplsCustomer]

@Buk5 

Unless a Google Nest Support Specialist intervenes on this post, you'll probably need to contact Support to get a renewed Dropcam replacement offer:

1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.

[Lance_L · Accepted solution]

Hello folks,

@Buk5, thanks for posting in the Community. I wanted to check in and see if you still needed any help. Have you managed to contact our support team as suggested by MplsCustomer? If yes, how was it?

If you weren't able to reach out to the support team yet, I'd be happy to take a look into this for you. Please fill out this form with all the needed information, then let me know once done.

I appreciate the help, MplsCustomer.

All the best,

Lance

[zoeuvre]

Hi Buk5, 

We haven't received your form. Were you able to fill it out? Do you still need help?
 

Thanks,

Zoe

[ANGK]

I need to talk to someone about replacement.  Is there a phone number?

[ANGK]

Can someone help me today please?

[ByronP]

Hi Folks,

Thank you for posting. Did you check the previous posts about the contact us link, @ANGK? The above link will help you contact our support team directly via phone or chat for further assistance with your replacement. Here is the contact us link in case you missed it.

I hope this helps.

Regards,

Byron