GOOGLE NEST IQ CAMERAS SUCK AND GOOGLE CORPORATION CAN GO THE SAME WAY...

[EricDeanMorse]

YOU JUST SUCK GOOGLE.  There are dozens of people across several platforms that spent their hard money on these IQ cams and its obvious they fail within a few years. Check the books and you fill find hundreds of complaints with no one getting any solid results as a faithful customer. Customer service will sometimes step into one of these group chats and "try" to advise but the bottom line is these cameras should be recalled. One guy I read about bought 6 and 3 failed within a year. At $3-400 bucks a pop this is purely bad business from a giant corporation that just talks around the issue. I'm pissed that both my cameras failed in such a short time and it's harder than a nail to get answers on this. I will also be posting this along several other platforms in the hopes (doubt it) that someone will help.... What a POS company when it comes to these cams....

[aatienza]

Hey EricDeanMorse,

We're sorry if you've had that experience. We'd like to know more about what's going on with your Nest camera? Also, have you tried contacting our phone support? If so, could you give us the case ID so I can take a closer look?

Thanks,

Archie

[EricDeanMorse]

Can't remember the case number. But the story is the same across this platform. The cam failed. Doesn't power on, nothing. I do not need more runaround or "Did you power down the unit?" "Is your wi-fi working?" etc... Either fix the camera or replace it. Maybe with your lower end battery cam (which you have to buy the power cord separately for $36 bucks) either way a lot of folks are pretty upset with how Google is handling these cams. Your move...

[EmersonB]

Hi everyone,
 

@EricDeanMorse we apologize for the trouble this has caused you. We'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done.

Thanks for your help, Archie.

Regards,

Emerson

[EricDeanMorse]

Form has been submitted.x3

[janthadeus]

Hey there,
 

We've received your form — thanks for filling that out. I'll consider this post as complete and will lock the thread in 24 hours. Please keep an eye on your email as someone from our team will reach out to you to assist you further.

Thanks for the help here, Archie and Emerson.
 

Best,

JT

[EmersonB]

Hello EricDeanMorse,

We haven't received your form — were you able to fill it out? If you have other questions and concerns, feel free to let me know.

Regards,
Emerson

[EricDeanMorse]

Form has been submitted.x2

[EmersonB]

Hey EricDeanMorse,

I wanted to follow up and see if you were able to fill out the form?. Let me know if you have additional questions.

Thanks,
Emerson

[EricDeanMorse]

Form has been submitted.

[EmersonB]

Hi EricDeanMorse,

We haven’t heard any updates from you. I’ll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

Best,
Emerson

[EricDeanMorse]

No, do not lock the thread. We will complete the form asap.