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Google Doesn't Care About Security Nor Their Customers Well Being

longtimenester
Community Member

Night vision died a few weeks ago with no changes done. For a few days, it looked as if you could see the top edge of something but mostly pitch black. Completely normal during the day. Called Google and am BEYOND disappointed. Spent thousands on their products and am a stockholder. This is a security product and I got one rep with next to no knowledge overseas (didn't even know about reported firmware issues). I asked politely for an escalation and was promised one and never heard back. Called a week later and my call got dropped after 20 minutes with no callback. The third agent confirmed they are allowed to call back and promised an escalation. Here I am with no help from Google and wonder if the execs would allow their friends and family to be treated like this.

3 REPLIES 3

aatienza
Community Specialist
Community Specialist

Hey longtimenester,

 

Oh no! We're sorry to hear about your support experience. Could you share with us your Case ID with our support team so that we can keep an eye on it?

 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey there,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey folks,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,
Archie