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Google Home family members can't access Google Nest Wired Doorbell

lilax
Community Member

I have a Google Nest Wired Doorbell and migrated my Nest account to Google Home. I added family members to Google Home. The family members cannot access Nest Doorbell - it shows the Nest Doorbell is offline. However, it is not offline - I can see it through the primary account. 

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3 REPLIES 3

Brad
Community Specialist
Community Specialist

Hey there,

 

Restarting and factory resetting your Google Nest camera or doorbell will have different results:

 

Restart: Keeps all your settings, and it should reconnect to the same Wi-Fi network. This is helpful if it ever becomes frozen, has trouble reconnecting to the internet, or isn't working normally.

 

Factory reset: Erases all your settings and options, and restores its factory default settings. It will not automatically reconnect to Wi-Fi and you'll need to set it up again.

 

You can find this information, plus additional information on this process here. Please let me know if you have further questions.

Best Regards,

Brad

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

SteveT1
Community Specialist
Community Specialist

Hi there,

 

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

 

Regards,
Steve