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Google Nest App not working on Samsumg Ultra 23 phone

hudson1970
Community Member

The App installs, tap the app

Asks me to allow permissions on phone

Goes to google authorization home screen and stalls out and kicks me back to google search window in browser

Tried on iPhone and its fine. 

Have tried all troubleshooting methods seen in this thread:
Nest app cannot install on Samsung Galaxy S22 - Google Nest Community

4 REPLIES 4

EmersonB
Community Specialist
Community Specialist

Hello hudson1970,

 

Thanks for reaching out here in the Community. I'm sorry for the delay. Have you tried reinstalling your Nest App and checking if there's any pending updates from your Samsung phone? Let us know your update here.

 

Regards,

Emerson 

EmersonB
Community Specialist
Community Specialist

Hey hudson1970,

I'm dropping by to ensure that everything is covered here. How's it going with your Nest app? We would appreciate it if you could share the information I’m asking above. Also, were you able to perform the steps I’m suggesting? We'd be glad to hear from you.
  
Best,
Emerson

I finally got it to work by factory resetting my phone and reinstalling the nest app

EmersonB
Community Specialist
Community Specialist

Hi hudson1970,

Thanks for getting back to us and for sharing here what you've done to resolve this issue. We’ll consider this one complete so let us know if you have other questions or concerns as I will be locking this after 24 hours. Feel free to start a new thread and we'll be happy to help.

Best,
Emerson