Google Nest doorbell and camera

[jzaccardo]

I currently have a Blink (product) video doorbell and mini-camera and I am looking to change to a different

company product.  The Blink system is too finicky and after a year I am frustrated and need to move to something else.

I am currently reviewing the Google Nest products and I have a few questions, and I can't get through to the Google folks for answers.

My current Blink products/setup includes:

1. Video doorbell (hardwired)
   1. It rings at the doorbell.
   2. It rings in my indoor house chime.
   3. I can watch it live 24/7.
   4. It records video clips (motion sensor).
2. I have a Sync Module with USB attached.
   1. This stores the video clips (which I usually delete after watching).
   2. This allows me to not have to have a monthly subscription for service/space.
3. A Mini-camera.
   1. I use it indoors.
   2. Plugs into any electrical outlet.
   3. It is small and easily movable to any location in my house.
   4. I can watch it live 24/7.

I also have Verizon Home internet box for my home Wi-Fi.

Can I buy Nest products that will provide the same setup as I have currently ?

If yes, please provide the names of the products.

Thanks.

#

[MplsCustomer · Accepted solution]

@jzaccardo 

I'm just another Google Nest customer.

A Google Nest 2nd Gen Doorbell (wired) can provide the functions you listed under #1 (Video doorbell [hardwired]). (https://store.google.com/us/product/nest_doorbell?hl=en-US). We have the older Google Nest Hello Doorbells.

A Nest Hub or Nest Hub Max can provide the functions you listed under #3 (A Mini-camera). (https://store.google.com/us/product/nest_hub_2nd_gen?hl=en-US; https://store.google.com/product/google_nest_hub_max?hl=en-US). We have both of these.

However, Google Nest does not provide any ability to store video history locally. A "Nest Aware" or "Nest Aware Plus" subscription--for a monthly or annual fee--will store your video history on the cloud on Google Nest's servers. However, with the newer cameras and doorbells, you can only download events that Google Nest has detected.  Without a subscription, you have access only to event video history for the most recent 3 hours. (https://store.google.com/us/product/nest_aware?hl=en-US). We have a "Nest Aware Plus" subscription.

[Lance_L]

Hello jzaccardo,

I wanted to follow up with you to see if you still needed help. Have you had a chance to see MplsCustomer’s last response above? Let me know if you have any questions.

Thanks for the help, MplsCustomer.

Best,

Lance

[BasakD]

Consider about the after sales services. Not sure about other brands but if you just have a short look on the warranty request on this group, you'll see that Google actually surprised many people with not following up the warranty requests. They are just ignoring those requests. 

[Lance_L]

Hello everyone,

I apologize to those who had issues with their warranty requests. I genuinely understand the inconvenience you have faced.

@BasakD, do you have a pending warranty request? If yes, I’d like to dig deeper into this. Do you have the case ID from the warranty claim, so I can check what happened?

Regards,

Lance

[BasakD]

Hi @Lance_L , thanks for checking out. Case ID  is 40700076

[Lance_L]

Hi BasakD,

I gotcha. Thanks for getting back to me. I’ve sent a follow-up to the team working on your case. Hang tight; the team will let you know once we have more information to share.

Best,

Lance