Google Nest hub max camera

[Mmkenn]

Hi,

I am having the same issue as others but have not been able to resolve with other suggestions.  My Google hub Max camera used to work and now shows as offline.  I have tried the various options and still not having success.  Here are the facts/what I’ve tried.   The camera worked great for a year+ following setup.  No issues until it just went offline one day.  We have a nest doorbell cam as well as several singular nest cams. 

Unsuccessful attempts:

1. Re-boot hub while press/hold volume switch 

2. completely remove hub from setup, factory reset, and re-add back in

3. toggle every switch on/off on hub

4. attempts from Google Home app - toggle all switches -  note, the home monitoring toggle switches back to off and won’t stay in on position 

5. attempts from Nest app - remove hub and re-add back in

Any other advice/attempts?

[Princesss]

Hi Mmkenn,

Thanks for visiting the Community.

I appreciate all the steps you've tried. I know other steps are already done and quite lengthy however, we need you to confirm and answer these questions:

1. Did the built-in Nest Cam work before?
2. When did the issue start?
3. Did you attempt to Factory Reset your Nest Hub Max after discovering the camera offline issue? If yes, were you able to successfully set up the built-in camera again?
4. What LED lights appear on the Nest Hub Max?
5. When you try to stream the built-in Nest Cam, do you get error messages from the:
   • Nest Hub Max
   • Home app
   • Google Home for web
   • Nest app

Let's also try these steps in order:

1. Make sure the Nest Hub Max isn't in Privacy mode. For more information, go to [About] Google Nest Hub Max Camera Modes.
2. Reboot the Nest Hub Max.
3. Force close the Google Home app wait 5 seconds.
4. Reopen the Google Home app .
5. Tap the Nest Hub Max device card Settings Remove device Remove.
6. Factory reset the device attempt to set up the device again.
7. Try streaming the built-in Nest Cam.

Let me know if it works.

Best,

Princess

[Princesss]

Hey there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[Juni]

Hi there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.
 

Thanks,

Juni