04-10-2024 07:16 PM
My husband just passed away, I work overseas.
The Google next doorbells and Google home device screens are all in his name and I don't know his unlock code, he knew all mine :-).
I sent a request to google to access his account, but they've asked for a court order.
Is there a simpler way to reset the nest doorbell, next max pro display etc to my google home? I've just set up my own account with new Nest floodlight cameras etc at the property.
Password security is obviously important but in this digital age when some one passes its a mess with no paperwork.
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04-11-2024 09:28 AM
Maybe this link will help:
https://support.google.com/accounts/troubleshooter/6357590
You could also do a factory reset on all of your Google Nest devices (and then reinstall them):
https://support.google.com/googlenest/answer/9252162
https://support.google.com/googlenest/answer/7073477
https://support.google.com/googlenest/answer/9247296
Some 1st gen Google Nest cameras and doorbells have no factory reset button and can only be factory reset by removing them from the Google Nest app, which you can't do. Some posts in this forum suggest waiting for up to 60 days until any Nest Aware subscription has expired, and then attempting to reinstall.
04-11-2024 09:28 AM
Maybe this link will help:
https://support.google.com/accounts/troubleshooter/6357590
You could also do a factory reset on all of your Google Nest devices (and then reinstall them):
https://support.google.com/googlenest/answer/9252162
https://support.google.com/googlenest/answer/7073477
https://support.google.com/googlenest/answer/9247296
Some 1st gen Google Nest cameras and doorbells have no factory reset button and can only be factory reset by removing them from the Google Nest app, which you can't do. Some posts in this forum suggest waiting for up to 60 days until any Nest Aware subscription has expired, and then attempting to reinstall.
04-11-2024 01:55 PM
thank you yes i submitted the form to google but will try the factory reset links. Appreciate your help 🙂
a month ago
Ok the reset for the Doorbell worked a treat!
THE google displays though after factory re-set still say they're linked to another account and I cant get it sorted? \\Kinda frustrating none of the good products have versions or names on the boxes they came in.
4 weeks ago
Hi BKNY10018,
Thank you for posting, and I really appreciate the help, @MplsCustomer. I'm sorry for the inconvenience that you have with your Nest Display; this could be frustrating to set up.
I just want to double check. What type of Nest Display do you have?
If you have a Nest Hub Max and it still shows the message that it is linked to an existing account, please follow the below instructions:
Let me know if this was helpful.
Regards,
Byron