Google camera “Something went wrong”

[MikeLeeds1963]

I’ve setup about 10 cameras no trouble. However one gets message “something went wrong” at final add step. There are no clues. 

any ideas? It’s a google camera model GJQ9T. 

very frustrating. The rest were so easy. 

[betsheltergacor]

i have same issues too..

[Lance_L]

Hello everyone,

Thanks for reaching out to the Community.

I’m sorry to hear that you’re having issues setting up the Nest Cam (wired). Let’s check it out.

If you haven’t done so already, reset the camera to factory settings until the status light is pulsing blue. Then add the device to the Google Home app.

Please try the troubleshooting steps below:

1. Locate the reset pinhole on the back of the device. It’s between the power cord and the camera neck.
2. Insert and hold the pin (you can use an unfolded paper clip or a thumbtack).
   1. At 10 seconds, the status light will blink yellow four times, and you’ll hear a countdown tone.
   2. At 12 seconds, the status light will be steady, solid yellow while the doorbell starts the factory reset, and you’ll hear a confirmation tone.
3. Release the button. Your device will restore to its factory settings.
4. After the factory reset, your device will appear as "offline" in the app until you remove it. Also, the status light should be pulsing blue. If not, repeat step 3.
5. Make sure the phone is connected to the same Wi-Fi network (or mobile hotspot, if available) as the selected network for the Nest device.
6. Bluetooth should be enabled, but it should not be connected to any Bluetooth devices. Disconnect any Bluetooth devices paired to your phone, such as earbuds, smartwatches, etc.
7. Cellular data should be turned off.
8. If you have an iOS device, tap Settings > Privacy > Local Network and turn on Local Network Access for the Google Home app.
9. Start adding the device back to the Google Home app.

Let me know how it goes.

Best,

Lance

[Bradleyascott]

Same issue didn’t work

[PaVe1]

I experience the same issue. Have you found a solution?

[sicsacol]

Hi folks,

Thanks for reaching out. I'm sorry that you are unable to finish configuring your Nest camera. I recognize that trying to add a device and finding that the system won't let you can be annoying. Don't worry, let's work together to figure out the issue you're experiencing. To help with that, I have a few questions for you:

• What type of Nest camera are you trying to set up?
• What’s the color of the LED status light?
• Has the device been paired before?
• Have you tried to set up the device with another phone If so, does the problem continue?
• How far is the device from the router?

If the LED status light isn't blinking blue, you might need to factory reset the camera. This will erase all its settings.

Please let us know the answers to these questions, and we'll be happy to help you further.

Sincerely,

Jonathan