Google doorbell mount doesn't lock in place during installation

[phoneguy3604]

I charged up my new Google doorbell while I was doing the physical installation.  Everything went fine until I got ready to mount the doorbell into the mount.  The Google video says to line up the bottom of the doorbell with the circle on the mounting bracket and then lift up and push the top into the small circular post at the top of the mount.  I can't get the doorbell to stay locked into the mount.  I've tried several times-- even took the mount off the wall and just tried to mount it to the doorbell while in my hand and it still won't lock in place.  Am I doing something wrong?  Shouldn't be this hard to get the **bleep** doorbell to lock in place.  I can only imagine how much fun it'll be when time to recharge the doorbell.  Any suggestions will be greatly appreciated!

[EmptyNester]

In my opinion it is a terrible design. I had a great deal of difficulty with it as well.  As I recall I had to put the bottom in first and then push downward as I tilted the doorbell toward the wall and upright into place and I finally heard a CLICK sound.   

[phoneguy3604]

I took mine back to Best Buy and bought the Eufy wired and battery models.  Had both installed/up and working in about 2 hours.  Very easy install and setup.  Google needs to get their act together when it comes to their doorbell cameras or they won’t be a player in that market much longer.

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance. 

Best Regards, 

Brad.

P.S thanks for your help @EmptyNester

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

Best Regards,

Brad.

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.

[EmptyNester]

I have (2) of the Eufy cams and like them a lot.  You picked a great alternative.   

[xs4all777]

Same issue with me. After charging it the mounting pin at the top doesn't work anymore. Have seen also other complains of this with the same issue on other pages, but no solution.