Google wired doorbell

[AKPA]

I have installed the nest wired doorbell with two different doorbells and continue to have the same problem. It works for about 12 hours. After that it goes off-line and I can’t get it back on. Has anyone else had this problem? Help

[gilleslibre]

Your problem seems to be one of connection to your wifi. Could it be so?

[EmersonB]

Hello everyone,

@AKPA, thanks for reaching out here in the Community. To confirm, were there any recent Wifi or power outages in your area? How far is your Nest Doorbell from your Wifi router? Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the camera? What are the steps have you taken so far? Try restarting your Wifi router and Nest Doorbell. Let us know how it goes.

I appreciate the help, gilleslibre.

Regards,

Emerson

[AKPA]

EMERSONB there is no interference between the WI-FI and the doorbell. I have changed out doorbell’s, factory reset, delegated the app and reinstalled it. It’s just so off. I can’t figure out why, cause it works then stops. Doesn’t make sense 

Thanks AKPA

[AKPA]

I agree but can’t seem to correct it. Like I said it works for about 24 hours then stops

[gilleslibre]

If you put in place a wifi extender, or a mesh wifi, you could resolve your eventual connection problems. 

[Lance_L]

Hi everyone,

I'm sorry for the delay and to hear you're having trouble with this. I appreciate your reports here in the Community.

@AKPA, what is the color of the status light of the Nest doorbell when it goes offline? Are you using the Google Home or Nest app? Do you have an iOS or Android device?

Keep me posted.

Thanks for chiming in, Emerson and gilleslibre.

Cheers,

Lance

[EmersonB]

Hey folks

@AKPA, we wanted to follow up and see if you are still in need of any help. Please let us know if you are still having any concerns or questions from here, as we would be happy to take a closer look and assist you further.

I appreciate your response, Lance.
  
Best,
Emerson

[Lance_L]

Hi folks,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the community, and we’ll be happy to help.

Cheers,

Lance