When installing the mounting hardware for my new doorbell to the brick wall, one of the small screws that connects the base plate to the wedge popped loose and fell on ground. I would like to order replacement mounting hardware please. Please help, thank you.
Hello, this is a user forum only. Google doesn't monitor this. If you want to try and get the screws you will need to open a support ticket with Google. But I have to be honest if it were me it would be a trip to the local hardware store.
Here is the link if you want to try getting it from Google
I’ve done exactly the same today, contacted Google who offered the option of either a replacement doorbell or the number for my local Nest expert. In the end I’ve just order some M3 x 8 countersunk screws from Amazon, will find out tomorrow if they fit.
Hi Brad, I have sorted the issue now. However it is a shame Google don’t stock or sell replacement parts such as this. My issue arose whilst having a new front door fitted but could occur anytime from renovating the house to moving home or just losing a screw. Would really be worth taking forward.
I am relieved to hear it's been sorted for you! I can understand not offering parts for replacement can be an inconvenience, but we’re always looking for ways to improve, and appreciate your feedback. You can send it at any time using your devices by saying, "Hey Google, send feedback," or by following the steps found here.