03-31-2024 06:08 PM
04-01-2024 07:00 AM
See this Help topic for viewing video history in the Google Home app:
https://support.google.com/googlenest/answer/10904254
See this Help topic for viewing video history in the Google Nest app:
https://support.google.com/googlenest/answer/920844
What you get for video history is determined by whether you have a Nest Aware subscription:
04-01-2024 09:08 AM
Hi there!
I'm sorry you're having trouble with your Nest cameras. I understand how frustrating it can be when your security system isn't working as expected.
Let's confirm you're logged into the correct Nest account associated with your cameras.
I would like to ask a few questions:
When did the issue start?
Did you reset your Nest cameras?
Do you have an active subscription on your account? An active Nest Aware subscription can provide additional features and video history.
Keep me posted.
Best regards,
Melany