I changed out my modem and lost my camera and my doorbell camera and don't know how to get them back

[Pasj68]

Don't know how to turn my cameras back on after hooked up new modem can someone please help thank you

[MplsCustomer]

@Pasj68 

The simplest thing is to set the network name (SSID) and password on your new router/modem to the same values you used on your old router/modem/. That's what we did when we got a new router/modem a year ago and we didn't have to update any of our Google Nest devices.

If you cannot do that, then you need to remove your Google Nest devices from the Google Home app, do a factory reset on each, and reinstall them.

https://support.google.com/googlenest/answer/9223711

[jesseb]

thanks for advice .. i was wondering if that would work ! installing a new modem soon but was dreading it .... 

[joyce-sf]

@MplsCustomer , I uninstalled my camera from the Google Home app, did a factory reset on it, and still cannot reinstall it. I've tried literally 10 time. I go through all the steps and at the end, get a message saying "Something went wrong. Try connecting again." Honestly, it should not be this hard! 

[MplsCustomer]

@joyce-sf 

I agree it shouldn't be that hard. That's why we set our new router/modem to use the same network name (SSID) and password as our old router/modem.

Telling you "Something went wrong. Try connecting again." is not very helpful.

[Brad]

Hi there,

Thanks for the great suggestions, @MplsCustomer! I would have suggested the same troubleshooting step. Definitely follow that with a restart after, and make sure that the app is updated as soon as you can. 

Best regards,

Brad

[Brad]

Hi there, 

Let me know if you need anything from me, but I am just seeing how the conversation is going. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[EmersonB]

Hey everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

I appreciate the help, MplsCustomer and Brad.
 
Regards,
Emerson