I delet my nest cameras and cannot reconnect them

[Fifi246]

I connected three camera 3weeks ago. But I found that my phone cannot check the camera yesterday. Then I try to reconnect them . But failed . Then I delated them and tried to reconnect again. But I tried many times. Still cannot do that . Don’t know why. 

[MplsCustomer]

@Fifi246 

You might want to consider contacting Support, starting with the link below. Click "Next step" on the "Resources" page to skip researching the help links in order to get to the page with phone call or chat contact options:

https://support.google.com/googlenest/gethelp

Addressing your problem may depend on your circumstances (such as Wi-Fi network and signal strength and whether your battery cameras are plugged in), exactly what steps you've performed, and what error messages you've received. It might be easier to do this by phone or chat, rather than posting messages back and forth here.

[EmersonB]

Hello everybody,

@Fifi246, thanks for reaching out. When setting up again your Nest Camera, aside from removing it from your app you also need to reset the actual device to the factory default and re-set up with the app. Reset steps depend on what type of Nest Camera you have. Hit this link to check it. Keep us posted.

I appreciate the help, MplsCustomer.

Regards,
Emerson

[EmersonB]

Hey Fifi246,

I'm dropping by to ensure that everything is covered here. How's it going with your Nest Camera? Were you able to perform the steps I’m suggesting? We'd be glad to hear from you.
 
Thanks,
Emerson

[Dan_A]

Hey there,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Regards,

Dan