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Lense crack on nest outdoor battery cam

Marlonbferns
Community Member

Hello my nest cam lense is cracked, are they replaceable ? The camera works fine accept for the crack in the middle of the screen 

5 REPLIES 5

MplsCustomer
Bronze
Bronze

@Marlonbferns 

Google Nest does not sell any spare parts. But if you're within the 1-year warranty, you could try contacting Support for a replacement:

https://support.google.com/googlenest/gethelp

EmersonB
Community Specialist
Community Specialist

Hi everyone,

@Marlonbferns, I'm sorry to hear about your Nest Camera. We'd be happy to take a look for options to assist you. Please fill out this form with all the needed information. Let me know once you’re done.

I appreciate the help, MplsCustomer.

Best,
Emerson

Juni
Community Specialist
Community Specialist

Hi there,

 

We haven’t received your form. Kindly fill it out so we can continue with the next step. 
 

Thanks,

Juni

Juni
Community Specialist
Community Specialist

Hello there,

 

I wanted to follow up if you are still in need of any help. If so, please fill out the form above.
 

Regards,

Juni

janthadeus
Community Specialist
Community Specialist

Hey Marlonbferns,

 

I just wanted to jump in here to make sure that you saw our response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

 

Thanks for the help here, everyone!

 

Best,

JT