Migrated my account but devices didn't. Can't log into old Nest account

[GardenChick22]

I migrated to Google using my Gmail address but my Nest account was a different email. My devices (cameras, doorbells, smokes) didn't migrate and are associated with my Nest account. I was able to to reset my thermostats but could not reset my other devices. I can no longer login to Nest to reset these devices so I can migrate them. Help! I need someone at Google/Nest to access my old Nest account. and reset my devices. Thanks!!!

[MplsCustomer]

@GardenChick22 

I'm just another Google Nest customer, but when you migrate from Nest to Google, all of your Nest devices should get migrated to your Google account as part of the migration. Once you've migrated, you will sign onto the Google Nest app (or home.nest.com) by selecting "Sign in with Google" and using your Google account to sign in.  You should also be able to sign onto the Google Home app with the same Google account.

You shouldn't have to "reset" any of your devices. However, if you have any "Works with Nest" connections, you'll have to remove them. (We didn't have any, so I'm not clear what happens with these.)

Here is Google Nest Help's page on "Migrate your Nest Account to a Google Account":
https://support.google.com/googlenest/answer/9297676?hl=en&co=GENIE.Platform%3DAndroid#migrate-nest-...

Here's Google Nest's video on migrating, starting at 2:17 in the video:
https://www.youtube.com/watch?v=_57PeSECToc

[GardenChick22]

Thanks but I need someone at Nest/Google to reset my former Nest account so I can deactivate my devices.  I can’t migrate them until then. I agree that it should have happened automatically during the initial migration, but it didn’t. Right now I have @ $2K of worthless devices. It’s been this way for months and I can’t get resolution. Ready to give up and switch brands. Someone at Nest/Google please help!

[MplsCustomer]

@GardenChick22 

This is what Google Nest provides for contacting them:

https://support.google.com/googlenest/gethelp

[Brad]

@GardenChick22

I am sorry to hear that you have ran into these issues with the migration process! I am going to be transparent and tell you that this is not something that we are capable of assisting you with via the Nest Community Forums. Please follow the link that @MplsCustomer provided, or by clicking here to speak or chat with Support after filling out the short questionnaire. Terribly sorry for the inconvenience, this just isn't something we are capable of assisting you with in the forums.

Best regards,

Brad.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 

Best regards,

Brad