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Migration hell, and now I can't add a flood light

Woodinator
Community Member

‎01-19-2022 07:21 PM

Ok, have any of you noticed when you have an issue with the migration or adding a product the thread gets closed???  I can't believe I paid $280 for a camera I can't add to either platform and end up in a continuous loop between both Nest and Google home over migration issues.  I hear through the grapevine that it might have something to do with the Thermostat but so what.  I now have a $280 flood light that I can't control   I also get cloud errors when I try to add the device.  Since I live in So Florida, I had to wait a month or more to get electricians out to install, and now past the return period of "15" days.  REALLY!  Any suggestions would be great.  Ive been a big nest guy till Google bought them.  Now its a total train wreak!  Thanks for your help!

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4 REPLIES 4

MplsCustomer
Bronze
Bronze

‎01-20-2022 03:31 PM

@Woodinator 

If your problem is that the Google Home app is referring you to the Google Nest app, and the Google Nest app is referring you to the Google Home app, some customers in this forum have reported that they were able to resolve the problem simply by updating their Google Home app on their phone.

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Woodinator
Community Member
In response to MplsCustomer

‎01-20-2022 04:31 PM

I just checked and updating was not an option. I must have the latest version. Do I have to delete it and reinstall and re-setup all my existing devices???

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MplsCustomer
Bronze
Bronze
In response to Woodinator

‎01-20-2022 04:59 PM

I don't think so.  The posts I saw said people just updated their Google Home app and it worked.

I've seen a number of posts with people having issues with the floodlight camera, and of course, there are quite a few customers who cannot install their new Nest devices due to being unable to connect to an "assisting device".  (Search this forum for "assisting device".) If that's the problem, there are numerous customer-suggested solutions, with varying results, and Google Nest Support says they're still researching the problem.

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Brad
Community Specialist
Community Specialist
In response to Woodinator

‎04-28-2022 10:48 AM

Hey folks,

 

Thanks for visiting the Community. Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.

 

We hope you were able to get the help you need, but if you're still having trouble, please feel free to submit another post, and provide as many details as possible so that others can lend a hand. Hope this helps!

 

Best regards,

Brad.

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