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My Google Nest Home Doorbell doesn't play the video clips. Only shows like a snapshot in mid video.

JohnF
Community Specialist
Community Specialist

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

 

Original poster: Tim Zimmerman 1170 

 

I have tried to turn off and on the doorbell camera.
 
13 REPLIES 13

Brad
Community Specialist
Community Specialist

Hi there, 

 

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I need further clarification on your issue though. Can you please explain further what assistance you are looking for? I will be able to assist you further once I have more information.

 

Best Regards,

Brad.

GarrettDS
Community Specialist
Community Specialist

Hey there, 

Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours. 

 

Have a great day. 

Garrett DS

StevenC
Community Member

Also having this issue. Doorbell loads fine in the nest app, but the push notification and the Google home hub video feed both fail to load. It makes the doorbell useless.

Lathamc
Community Member

I’m having problems trying to get video to play back all I can see is a snapshot 

Brad
Community Specialist
Community Specialist

Hi there, 

I apologize for my late response, and thank you for all of your patience while waiting for a reply. I understand how upsetting this may be, and I'm happy to assist you with this. It sounds like you may not have a Nest Aware subscription. Here is a great link on how Nest Aware works and how to subscribe. In addition, here is a link on how to manage your subscription. 

 

Best regards,

Brad

StevenC
Community Member

Definitely 100% paying for Nest Aware as we see the charge monthly.

Ebedia
Community Specialist
Community Specialist

Hello everyone, 

@Lathamc It's us again. I'm dropping by to ensure that everything is covered here. Were you able to read the information and check the links shared above? In case you have an update, you know where to find us.

 

I appreciate your answer, Brad and StevenC.
 
Best,
Emerson

StevenC
Community Member

Not sure if you wanted a response from me as well or not. I did read the links, they don't apply since I have an active nest aware subscription.

Lathamc
Community Member

I have now paid for nest aware, so once that starts as it says it can take up to an hour. Hopefully it will

allow me to playback videos 

Ebedia
Community Specialist
Community Specialist

Hey folks,

@StevenC thanks for getting back to us. Make sure that you're using your same email address with the ones that you used when applying from the Nest Aware subscription. Make sure that your Nest Hello is on the home structure where you applied your subscription.

 

@Lathamc we appreciate you updating us on what` you've done on your end. Sounds like a plan.

 

In case you have an update, you know where to find us.

Best,
Emerson

Ebedia
Community Specialist
Community Specialist

Hi everyone,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.
 
Thanks,
Emerson

Lathamc
Community Member

Hi, I’m all sorted now back up and working fully.

Ebedia
Community Specialist
Community Specialist

Hey there, Lathamc

 

We're glad that it's resolved now. Please let me know if you have other questions or concerns as I will be locking this after 24 hours. Feel free to start a new thread and we'll be happy to help.

 

Regards,

Emerson