Need assistance…

[DCH81]

Finally replacing  my front door ring with Google nest cam and, yes, it was dropped and lens cover was damaged.  Is there a replacement lens available that I may install or a service facility to do a repair? Ugh 😣 

Thank you, in advance for any help you can provide.

D

[MplsCustomer]

@DCH81 

Google Nest does not sell any spare parts, and I have yet to encounter any place that repairs Google Nest devices. You could try contacting Support starting with this link to see if they'll replace it under the 1-year warranty:

https://support.google.com/googlenest/gethelp

[Brad]

Hey there,
 

If you're seeking a replacement, please fill out this form, and a higher tier of support will reach out to you with next steps. 

As a side note; we unfortunately do not offer replacements for parts. If your device is no longer under warranty, we aren't able to offer a replacement. 

Best regards,
Brad

[EmersonB]

Hi everyone,

@DCH81, I wanted to follow up and see if you were able to fill out the form? Let me know if you have additional questions.

Thanks for lending a hand, MplsCustomer, Brad and JT.

Best,
Emerson 

[aatienza]

Hello there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie

[janthadeus]

Hi DCH81,

We haven't received your form. Were you able to fill it out? Do you still need help?

I appreciate the help here, MplsCustomer and Brad.
 

Thanks,

JT