Nest Cam 1.69 Update ruined night vision even more

[SuperAdam]

So Google updated their nest cams AGAIN and further ruined Night vision, day time HDR got a bit better but nowhere near as good as it was with 1.65 software, I about had it with Google, look at these picture and tell me if I'm imagining things, the picture on top is the new 1.69 software and the one on the bottom is the 1.67 software just a few minutes before the update, look how fuzzy and grainy everything is with the update, it's like everything is out of focus, STOP MESSING WITH THE CAMERAS GOOGLE, we paid money for this, it's literally unusable at night now. 

 

[miketex90]

Just throwing my hat in the ring. Same issues of course. I thought for a few nights we were having some insane fog. Then I cleaned my cameras even though they didn’t look dirty. I then was worried that they were dying in the short time I’ve had them. I don’t understand the logic of some of these updates. I feel like since I moved to iOS for my phone that viewing playback events are also super slow. When I first bought my cams when these released I had 0 issues they functioned and looked great. Even had an incident occur at my neighbors and was able to help them out with footage. With this terrible night quality not so much. 

[AZguy86]

so I received an update today and here is a screenshot. Basically the update for the issue with the indoor outdoor battery cameras should be rolling out at the end of this month

 

[2mp]

I hope you are doing well. Give it a few weeks until the security products you paid for, that were working fine before, and we downgraded on purpose to save costs, are effective again, yeah?

[deezid]

I was about to buy a Nest Doorbell and two Nest outdoor cams since I want good integration with Google Home and their hubs.

Are there any alternatives?

[BG]

I'm considering replacing mine with this.
https://us.eufy.com/products/T8425121

This is a new product and light years ahead of the Nest Floodlight camera. It tracks 360, has much higher resolution, local storage (so you don't pay a subscription), faster response, etc. I've been watching the reviews, and this is a company that is less likely to simply abandon a product and keeps enhancing their design. It has AI that recognizes people, vehicle and pets as well. It might be more expensive, but it could easily replace two of Google's flood cams because of it's 360 view. It can be mounted any direction, and the app has a ton of features. So, I'll see what Google comes up with before black Friday, or else I'm done.

[sol103]

Returned my Google battery outdoor cam (for $120 credit). Purchased Ring Stick Up Cam and doorbell wired cam for $95. Ring video has great picture day and night. Will sell my used Google doorbell wired. I am done with Google Nest products and bad technical support

[AZguy86]

I was thinking about doing that but I’m too deep in the ecosystem. I mean everything in My Home is Google TV. Cameras speakers display door locks thermostat and I like how Google offers the 24 seven video recording ring doesn’t

[deezid]

I already have a few nest hubs as well. Guess that means I would be stuck with nest products and their terrible video quality if I want proper integration. 🥴

[mvp7]

Picture at night is fuzzy and not clear. Cleaned the lense several times with no changes. Picture during the day is crystal clear and perfect. Do I have lemon? Suggestions?

[SuperAdam]

You don't have a lemon, it's the new software 1.69 update that ruined night vision for all of us, the only thing to do is wait for the next update. 

[deezid]

The end of the month, let's see.

[Pat1967]

After reading your thread, I've stopped all the troubleshooting I've done

realizing that it's not my camera.  I am experiencing blurred vision as well with the 1.69 update.

[BG]

All six of my flood cams are blurry as well on the 1.69 upgrade. I have escalated this thread.

[JonD_ie]

I’m not a patient person when it comes to this. If Google had a firmer date for a fix, I might have held out. However it’s too open ended and I’ve sold all my Google cameras.

Invested in a camera setup from Ubiquiti (UniFi Protect). It uses local storage and has no ongoing fees. It didn’t cost me much more than the price I got for the Google cameras.

Honestly, I cannot believe this system. It gives you amazing control. The quality of the footage from the WiFi cameras is far superior to the Google cameras. The app also actually works, plus full web access too. It’s not for everyone, but if you are in any way technical you’ll love it.

I was well tied into the Google eco system but I’m still glad I switched. Only features I miss are face recognition and Nest hub integration.

[BG]

I hear ya! I'm looking at this new camera that just came out: https://us.eufy.com/products/T8425121

[chaybee]

You might want to check out the new TP Link Tapo cameras.  Automate Your Life just did a detailed review of them this weekend and they look really promising and cheaper than the Google Nest battery outdoor cam.  Local storage, 2K, color night vision, battery operated with optional solar panel, etc...

[SFY]

Sooo.... mine randomly fixed itself. Idk what happened. Last night picture was clear. It also snowed so possibly the reflection of the snow made it brighter outside so the camera wasn't recording in "night mode"... not sure but crossing my fingers that the freezing cold fixed my camera. Likely hood .00001% but what are we if we are without hope in this world?

[deezid]

No changes here, still save 1.69 firmware as well. Maybe check yours, usually firmware upgrades are rolled out in waves usually.

[SFY]

Should've mentioned. Still 1.69

[Super_paulie]

bizarrely, mine flip-flopped between 1.69 and 1.67 and then back to 1.69 over a few days. Absolutely no idea why but it made it even more evident that the 1.69 was absolutely terrible in comparison. Its stuck on 1.69 the last week though.

[RavenManiac]

Good news! This problem is finally getting some media attention. Now, hopefully, Google will realize that these are not isolated cases and will fix all of our Nest Cams. BTW, I love the split screen visual 9to5 Google posted.

https://9to5google.com/2023/10/27/google-nest-cam-blurry-night-vision/

[nishs]

Anyone have luck getting a refund / credit on the subscription fees considering the crappy resolution?!

[Lance_L]

Hey everyone,

We appreciate you all flagging this in the Community and we apologize for the inconvenience. We’re currently investigating this issue, and we’ll let you know as soon as we have more information to share.

Best,

Lance

[RavenManiac]

Thanks, Lance. 

It's too bad it took a media outlet to write an article that will be seen by tens, if not hundreds, of thousands of people before you guys stepped up to the plate and took us seriously. After all, this thread was started a month ago and I can assure you we all have better things to do than to complain about our Nest Cams.

[Notsohappylady]

What is the update on this issue and how/when are you going to fix it. The night vision has rendered the cameras useless and if you aren't going to fix it, I want my money back on these google products.

[chaybee]

Hi Lance,

Do you have any update by chance?  Can you imagine the amount of disappointed people and returns that Google will get if this is still a thing during holiday shopping?  

[Firebird]

It has been 5 months since my cameras became unusable. 1.65 worked.
We're well past investigating. Give me my $800 eyes back.

[Ebaker10]

Lance, we are all waiting for an update. Provide us with something so we don’t all remove this system and return

it.

[Phunksession]

@Lance_L  Can we please get an update? its been almost 2 month with a useless cam at night! 

[deezid]

Also waiting for an update. At this point I would even take a downgrade to 1.65 as a great improvement. 

[RavenManiac]

I totally agree. Why they don't allow this is beyond me.

[Super_paulie]

Imagine. If they downgrade to 1.65 then the entire Google Home community would be jumping for joy at a major upgrade.

What a sorry state Google have got themselves in. At the first sign of any issues they could have easily rolled out the stable 1.65 while they worked out the issue, but no, stubborn as you like, just ignored it. 

For what it's worth, the coding system they have for custom starters and things is ok. Not fantastic, but ok. Credit where it's due I guess.

[RavenManiac]

What they really need to do is bring back the two engineers from Apple who founded Nest. I wonder if this nonsense is why Nest co-founders Tony Fadell left the company in 2016, and Matt Rogers left in 2018.

[deezid]

That and the nest hub integration are the only reason why I bought the doorbell.

Why doesn't Google allow 3rd party integration into the Nest hub like Amazon does with their Echo Show devices?

Would just change the doorbell then instead of thinking about replacing every single Nest hub.

[RavenManiac]

@Lance_L It's been two weeks. What's the latest on the fix?

[deezid]

I read somewhere that there was an update planned for the end of October. Well, maybe next year. 🤣

[Iano23]

Believe nothing you read from Google or in any 'Google said...' posts, experience tells us its always bull**bleep** that they feed to customers depending on which agent you speak to. 

[GoogolDoc]

It keeps getting worse and worse and worse. As a high plan subscriber I'm wondering why I'm placing my family's safety into Google's hands when their firmware makes everything blurry as soon as night falls. It didn't use to do this and far cheaper cameras with far cheaper plans seem to get it right.

[Gmh17]

Black Friday is coming up and I planned on buying a few more nest cameras but the quality of the images have degraded so much on my current ones that I do not feel it is worth it. This is going to be an issue for a lot of people this holiday season. Please just revert back the update. Also what is frustrating this is not the first time the images had an issue this past year.

I also had a huge issue with my best doorbell and three to four months in I'm still being told there is no updates they are looking into it. 

[RavenManiac]

It will be interesting to see what happens when it's time for everyone to renew their Nest Aware subscriptions.

All of this doesn't make any sense. I've seen firmware fixes done in days. There's more to this problem than a simple resolution fix. Google is either trying to reduce the data uploaded to the cloud, there's an underlying mechanical issue they simply can't fix, or somebody is trying to cover their a$$. Regardless of the reason, it still makes a big company look stupid.

What's worse is we're in the holiday buying season. If Google's competitors are paying attention and are bold enough to start doing side-by-side comparisons, they will eat Google's lunch.

What a tremendous fail.