05-11-2022 07:27 AM
I have a Nest Cam IQ outdoor camera that worked fine at a previous home for about 3 years. I moved to a new home, did a factory reset, then setup the camera. The issue is that now it takes 10-11 minutes to connect and stream video after a power cycle. It used to take only about 2 minutes. This occurs even I have the camera in the same room as my Xfinity gateway. I used the same model gateway at my previous home. Any ideas?
05-16-2022 11:29 AM
Hi there,
I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue?
Best Regards,
Brad.
05-16-2022 11:37 AM
05-18-2022 09:13 AM
Have you attempted to Factory Reset the device? It may actually help reset it and re-establish the connection to your wifi. You can give that a try for sure. How are your wifi speeds?
Best regards,
Brad.
05-22-2022 11:16 PM
Hi folks,
I appreciate the help @Brad. I wanted to check if you still need help with this. If you have other questions and concerns, feel free to let me know.
Thanks,
Steve
05-23-2022 06:47 AM
Not resolved but you can close it. The camera works great, but takes 10-11 minutes to connect.
Thanks-
Mark
05-23-2022 09:53 AM
Hey Folks.
At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.
Best Regards,
Brad.